Donation & refund policy
This policy explains how donations to Vital Matrix work and how to request a refund if something goes wrong.
Last updated: June 25, 2026
What your donation is
Vital Matrix is free to use. Donations are entirely voluntary and help fund the research, writing, and upkeep that keep the site free for everyone. A donation is a contribution of support, not a purchase of goods or services, and you do not receive a product in return. Donations are not tax-deductible charitable contributions.
Payment processing
Donations are processed securely by Stripe. Your card is charged the amount you choose at the time of your contribution. We do not store your full payment card details. The charge will appear on your statement under our business descriptor.
Refunds
Because donations are voluntary contributions rather than purchases, they are generally non-refundable. However, we want every contribution to be intentional. If you donated by mistake, were charged in error, or made a duplicate or incorrect-amount donation, contact us within 14 days and we will gladly issue a full refund.
How to request a refund
Email us at hello@vitalmatrixlabs.com with the approximate date and amount of your donation, and the email or name used. We aim to respond within a few business days, and approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer.
Recurring donations
If you set up a recurring donation, you may cancel future payments at any time by contacting us at hello@vitalmatrixlabs.com. Cancellation stops future charges; it does not automatically refund past contributions, though the refund terms above still apply.
Contact
Questions about donations or this policy? Reach us any time at hello@vitalmatrixlabs.com. See also our terms of service.
This policy is provided as a general template and may need to be tailored to your circumstances and the laws that apply to you. Consider review by a qualified professional before relying on it.